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Rows of Binders

Data Privacy and Cookies

Your privacy matters

Essat Mediation respects your privacy and is committed to handling personal information responsibly, securely and in accordance with applicable UK data protection law.

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This notice explains the information that may be collected, why it is needed, how it may be used and your rights in relation to your personal data.

Information we may collect

Depending on your interaction with Essat Mediation, personal information may include:

  • Your name and contact details

  • Details provided through the website enquiry form

  • Information provided by email or telephone

  • Information concerning parties, representatives and advisers involved in a mediation

  • Information required to administer a mediation

  • Correspondence and documentation relating to a matter

  • Billing and payment information

  • Website usage and technical information

 

Mediation matters may sometimes involve sensitive or special category personal data where this is relevant to the dispute.

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Please avoid sending extensive confidential or sensitive documentation through the website enquiry form unless requested.

Why information is used

Personal information may be processed to:

  • Respond to enquiries

  • Undertake conflict checks

  • Assess whether Essat Mediation can accept an instruction

  • Arrange and administer mediations

  • Communicate with parties and professional representatives

  • Provide mediation services

  • Maintain appropriate professional and business records

  • Issue invoices and maintain financial records

  • Respond to complaints

  • Comply with legal, regulatory, insurance or professional obligations

  • Operate and improve the website

 

Information will only be used where there is an appropriate lawful basis for doing so.

Sharing your information

Personal information is not sold to third parties.

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Information may be shared where reasonably necessary with parties involved in arranging or delivering a mediation, professional advisers, technology or administrative service providers, insurers, accountants or regulatory and legal authorities where required.

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Appropriate care will be taken when sharing information because confidentiality is fundamental to the mediation process.

How long is information retained?

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, professional, insurance, accounting or regulatory requirements.

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Different categories of information may therefore be retained for different periods.

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Information that is no longer required will be securely deleted or disposed of where appropriate.

Your data protection rights

Depending on the circumstances, you may have rights concerning your personal data, including the right to:

  • Request access to information held about you

  • Ask for inaccurate information to be corrected

  • Request deletion of information in certain circumstances

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of information where applicable

  • Withdraw consent where processing relies upon consent

 

Some rights are subject to legal exceptions and may not apply in every circumstance.

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Questions or requests concerning personal information can be sent to:

resolve@essatmediation.com 

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You also have the right to raise concerns with the Information Commissioner’s Office (ICO).

Cookies

This website may use cookies and similar technologies.

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Cookies are small files stored on your device that can help a website function correctly, remember preferences and provide information about how the website is used.

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Cookies may include:

  • Essential cookies – required for the website to operate properly

  • Functional cookies – used to remember preferences or provide website features

  • Analytics cookies – used to understand how visitors use the website

  • Third-party cookies – which may be associated with embedded services or external functionality

 

Where consent is required, non-essential cookies should not be activated until you have made your choice through the website’s cookie controls.

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You can change your cookie preferences through the website where those controls are available and can also manage cookies through your browser settings.

Third-party websites

The website may contain links to external websites.

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Essat Mediation is not responsible for the privacy practices or content of third-party websites. You should review the relevant privacy information when visiting another website.

Keeping this notice up to date

This privacy and cookies notice may be reviewed and updated periodically to reflect changes in services, technology, legislation or regulatory guidance.

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Last reviewed: August 2026

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